Cleveland Park Animal Hospital

Well they have sent a survey to my inbox twice. First with no link and the 2nd, with a broken link--so I'lll leave my opinion here. I just moved to Greenville and was looking for a local vet. When you come from the most amazing, caring and friendly vets and technicians, the bar is set. My vet back home is not only an amazing vet but an amazing person. Cleveland Park Animal Hospital unfortunately doesn't offer the above. At least I didnt experience this when I took my pup there. It's a fancy building. Shrug. I didnt feel welcomed when I went to this facility. I was never greeted by the front desk staff. They are pretty involved in themselves and their own conversations, so I guess I just came at an inconvenient time. The vet I met with was unremarkable. The tech was unremarkable. Basically, I was ticket number 39 with an old dog. I have been in Greenville for a year now and the search for a vet continues. I have been to the vet 4 times last year, 3 of those 4 times, I drove my pup 3.5 hours back home to Charleston to my old vet for surgery and even simple check ups and panels. A vet is caring for a member of your family and it's important that the moment you walk in the door, you and your furry (maybe) friend feel valued and important. I didnt feel either. Coupled with the general air of elitism, I do not recommend.

I took my dog here for several years but since the beginning it’s been a disappointing experience due to their lack of organization and communication. My most recent experience here was the last straw and we are now looking for a new vet. My dog gets allergy shots and I schedule them as needed when his allergies start to flare up. It took 4 calls last week for me to finally get in touch with them. The first two times I called I left voicemails and never received a call back. The third time I called I was put on hold for roughly ten minutes before it went to voicemail only to once again not receive a call back. Finally on the fourth try, I was able to schedule his appointment. We arrived at his appointment and waited for a good bit only for them to come out and tell us they could not give him the shot he really needed because his physical just expired and I would have to either make another appointment for a different day to first get a physical or wait until they got caught up that evening for them to see him and pay for a physical I was not prepared to pay for that day. This should have been caught at the time I made the appointment and not after I was already there and had been waiting. Sadly, this isn’t the first experience I’ve had here either where we’ve shown up for his appointment and then they wouldn’t give him the shot. Needless to say, we are now finding another vet due to continually having bad experiences.

Cleveland Park has been my vet for 7 years across two locations. Last time my dog was boarded there for 5 days they did not give her any of the vaccines she needed and was planned to get, some of which were required for boarding. They also lost her favorite toy. The phone is often left unanswered. I would be ok with the increasing costs here but not when the quality of service is decreasing.

I have not felt as comfortable with a vet as I have with Cleveland Park Animal Hospital. In my experience thay go above and beyond and treat your pets like family. My cats were so well taken care of. They loved on them and gave them amazing care. I highly recommend them to anyone looking for a vet. Just amazing and compassionate professional staff.

This place was clean and very helpful. I went there to give my newer puppy a check up and an update his shots. I left with answers to a bunch of questions and now I am able to better care for my buddy. They were very good with my puppy and he let them even cut his nails! Didn't think that was possible. I highly recommend this vetrenarian.